This document may be published in several
languages. Although every attempt is made to keep each version identical
in meaning, in the event of any disparity the English version will prevail.
mywonga may request personal contact details
and other details during signup or any other time. You agree that we
may take, store, and pass these details onto other parties subject to
the terms outlined in this policy.
Your IP address
Your IP address identifies a computer on the internet. When accessing the mywonga systems we store the computer’s current IP address. We store information about every IP address your computer has used while accessing the mywonga service for security purposes.
Details of your operating system, internet browser, information of which software is installed and other related information about your PC may be stored each time you use the mywonga service. We may store information about all PCs you have used to access the mywonga service for security purposes.
Our usage of cookies
Where your details are stored
Some of your details may be stored on servers
located at our offices in Skipton, and two secure hosting sites we use,
one in the UK and one in America. We share the use of the external facilities
with large reputable organisations and they are run by professional
How your details are stored
All your details are stored in a database system. Your password and any bank details will be stored in encrypted form using industry standard encryption technology of a strength deemed safe by mywonga. All other details are stored in unencrypted form. The password once stored cannot be decrypted – there is a function within the database which tells us if the password you provide is valid, but we have no method of decrypting it.
Seeing all details we hold for you
At any time you may request we provide you with all the information we hold about you except for your password (which we cannot access). The request must be made in writing and you must be able to prove to us beyond reasonable doubt that you are the person you claim to be. There will be an administration charge of £10.00 for providing this information, which must be a postal order made out to mywonga plc. The data may be provided in printed format on paper or electronic format on CD, DVD or Tape. We will not email this information.
Who we pass your details onto
Checking and identity verification
Police and related organisations
Solicitors and other legal organisations
mywonga Marketing Team
Who we will not pass your details onto
mywonga will not pass your details onto any other organisation for market purposes other than companies owned by or directly affiliated with mywonga.
What we will contact you about
mywonga may contact you at any time by letter,
phone, SMS or email on given email addresses, phone number, mobile phone
number or address provided. We will not contact you on an address or
number which you have not chosen as primary for your account.
mywonga will only send you emails with mywonga related information and offers/information in relation to our own or third party products we believe may be of value to you. Every attempt will be made not to send you the same email more than once, however due to the nature of email, this can not be guaranteed. By submitting your details you are agreeing to this. If you wish to only receive information about mywonga and wish to opt out of receiving offers/information in relation to products we believe may be of value to you, you can do so at any time by going into your account and clicking the opt out buttons in relation to marketing.
You will be given the option to opt out of receiving any or all marketing offers / information on a regular basis.
You must not disclose your password to any party other than the systems provided by the mywonga service. That includes other mywonga members and mywonga staff.
You are solely responsible for your password. You are solely responsible for all actions taken using your password, including those actions which result in charges to your account. If you lose control of your password you lose considerable control over your personal information. If your password is compromised in any way, you should reset it using the password reset functions, or contact us immediately on our customer services phone number.
Securing your data
Your data is secured by encryption, firewalls and SSL (Secure Socket Layers). Many techniques are used to protect your data against unauthorized access; however we can not guarantee perfect security as such as thing is not possible on the internet.
We will NOT ask for personal information by insecure methods
We will never call you to only request the supply of personal information. If we require personal information we will always request you call us or enter the information using systems provided by the mywonga service.
When asking for personal information over the phone we will perform identity checks using challenge questions and/or other personal information. We will not disclose any information or accept any information provided unless these checks are passed. We will never request that you send personal or financial details to us by email.
We will never request that you click a link in an email to access our site or to update details.
Changing your details
You have the ability to change your details
on the mywonga system. This can be done online at www.mywongaplc.com
(please ensure you type this into your web browser exactly; NEVER open
a link from an email to change your details). You will need to login
to the system, and access the “Profile” section to change
these details. You may not be able to change some details from within
This document only covers information mywonga
collects. It does not cover any information you may disclose to third
parties such as other mywonga members. mywonga do not control the privacy
Member’s websites will operate their own privacy policies, please
read these carefully before entering your personal information.
This policy may be amended from time to time in order for it to accurately reflect the way we collect, store and use your personal information. Amendments will be made by way of a new version. New versions will be released and made available on the website. The new version will be in effect for new users immediately and existing users 30 days after the version is released. You will receive an email notifying you that this policy has changed along with a brief summary of those changes.