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FAQ's

All you need to know about your prepaid Visa card from mywonga®

Frequently asked questions

I would like to apply for a prepaid Visa card account – what do I need?

You must be 18 years of age or over.

You need to provide proof of your identity and address so, before applying, please have the following details available: Your full name, address, mobile number, email address and date of birth. Adding your passport and/or driving license details can speed up your application. A fee of £9.95 applies.

Can I order an additional card when I apply?

Yes, you can order an additional card for a family member, partner or friend at the time of application, provided that the additional cardholder is 13 years or over.

Alternatively, you can request an additional card on your e-account when your account is active. There is a £9.95 fee for an additional card and only one additional card per account is allowed.

Is there a charge to open a prepaid Visa card account and how do I pay?

Yes, there is a £9.95 card issue fee which you can pay during the application process by:
• Text message
• Printing the PayPoint slip (with barcode) and taking it to your local PayPoint outlet
• Debit/Credit card

Do I need to sign an agreement?

No. By activating your card you are agreeing to the terms and conditions of the account. The terms and conditions will be sent to you with your card. They can also be viewed via your online account and on this website.

Is a prepaid Visa card from mywonga the same as a debit card or credit card?

No, it is a prepaid card and does not offer an overdraft facility; you can only spend what is loaded onto the card. It offers many of the same features such as a UK account number and sort code and can be used anywhere that displays the Visa acceptance mark. Your online account can be used in a similar way to other online banking accounts however it offers no direct debit facility.

There are no hidden charges and you can view the fees here.

Please note that the prepaid Visa card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent, your funds will be protected against claims made my creditors.

When will I receive my card?

Subject to payment being received and a valid identity check, your card will arrive by post to the address supplied on your application within five working days.

How do I activate my card?

You will receive a 3 digit activation code by text and email, to activate the card you will need to do one of the following:
• Telephone 0844 412 1717 (calls cost 5.105p per minute plus network extras), choose option 2 and follow the instructions. Choosing this option means you can retrieve your PIN at the same time.
• Text ACTIVATE along with the last four digits of the card number and your activation code to 07770 500 500* (your text message should look like this: ACTIVATE 1234 983) *standard network charges apply
• Log into your online account at www.mywonga.com and follow the activation instructions provided

How do I retrieve my PIN?

To retrieve your PIN you need to telephone 0844 412 1717 (calls cost 5.105p per minute plus network extras), choose option 2 and follow the instructions.

When can I start using my card?

You can start using your card as soon as it has been activated and funds have been loaded onto the card.

How do I sign into my online account?

Once your account is opened you will be sent an email with your username and password. You can then login via the 'login' button on this website.

What is included in my online account?

You can do the following on your prepaid Visa card account:

• View and print statements
• Pay bills
• Transfer money to other accounts
• Set up standing orders
• Request an additional card for a family member or friend
• Refer a friend
• Update your personal details
• View your Terms and Conditions
• Report your card lost or stolen

Can I pay my utility bills using my prepaid Visa card account?

Yes, you can pay individual bills and, if your utility provider accepts Standing Order payments then you can set this up to make regular payments from your e-account. You cannot set up Direct Debits on your prepaid Visa card account.

How do I add more funds?

To load / top-up your account with cash at a PayPoint location, please take your card to any PayPoint retailer and hand it over along with the money you want to put on it. The retailer will swipe the card through their terminal and load your card with money. The cash will be on your card immediately.

If you prefer, you can print out your PayPoint top-up slip (with barcode) from within your online account, take it to a PayPoint retailer and give the slip with your cash and your money will be in your account within 24-36 hours. You can give the PayPoint top-up slip to anyone as it is unique to you and can only be used to deposit money.

To find your nearest PayPoint retailer, click here.

Alternatively you can transfer money from another account or have your wages, benefits or a loan paid onto your card. You will need to provide the following details to your employer or the company / person transferring the money:

Account Name: Name on the account
Account Number: 8 digit account number*
Sort Code: 62-30-53
Bank Name: Natwest Bank, Exchange Buildings, High Street, Skipton, BD23 1JL
* available within online account or from Customer Services following completion of application

Topping up via bank transfer is free.

How quickly are funds available in my account?

Paypoint: Funds loaded using your card are available immediately. Funds loaded using your unique bar code are available 24 – 36 hours after the transaction. (See fees page for charge and maximum load.)

Bank transfers: payments into the account will be loaded on the day funds are received.

How quickly are funds transferred from my account?

• Future dated bank transfer – up to 3 days (FREE)
• Next day bank transfer (request before 5pm) – next day (£3 charge)
• CHAPS (request before 2.30pm) – same day (£15 charge)

How do I know when someone has put money on my card?

You can set up e-mail and / or SMS alerts to advise you when you have received a payment into your account. These alerts are instant, you will receive them as soon as funds are received.

Where can I use my credEcardplus?

You can use your credEcardplus card wherever you see the Visa acceptance mark, including shops, restaurants, online and for telephone or tv shopping. You can withdraw cash at ATMs and request cashback at most supermarkets. Please see fees page for information on charges.

Can I use my card abroad?

Yes, your card can be used worldwide – wherever you see the Visa acceptance mark. Please see fees page for information on international transactions.

What if I need to return an item I bought using my card?

The retailer will use the same return policy they have for any Visa card – this could be crediting your card, providing a cash refund or offering a store credit.

Will I receive interest if my account is in credit?

No, you will not earn interest on your account balance.

What if my card is lost or stolen?

If you lose your card or it is stolen, or you suspect that your PIN or password is known to an unauthorised person, you must tell us immediately either by logging on to your e-account to notify us or by calling us on 01756 693 275. Your Prepaid Card will immediately be cancelled and we will arrange for a new card to be sent to you. There is a £5.00 charge for reissuing the card and PIN. If you subsequently find the card, please don’t use it - cut it in half through the signature box, magnetic strip and CHIP.

Do I need to inform you of changes to my personal details?

Yes, please let us know as soon as possible if you change name, address, telephone number, mobile number or e-mail address. You can do this by logging into your e-account and updating your personal details or by telephoning our customer services team. Evidence of a name change is required (e.g. marriage licence).

How do I close my credEcardplus account?

You can cancel your card up to 14 days from the date you purchase it without incurring any penalty or charge. Your card is valid for 36 months but you can cancel at any time by calling customer services (please see fees page for cancellation charges).

How do I contact you?

You can contact us by email at [email protected] or by calling 0844 412 1717 (calls cost 5.105p per minute plus network extras) between 8.30am to 6pm Monday to Friday, and 8.30am to 5pm Saturday (excluding public holidays). You can also write to us at MyWonga plc, 1st Floor, Navigation House, Belmont Wharf, Skipton, North Yorkshire BD23 1RL

 


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Your prepaid Visa card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Please note that credEcardplus prepaid card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.

 

Terms & Conditions